When a purchase is made through the Hayman Tailor website (henceforth called website), customers enter into the following agreement. This agreement is between the customer (must be a minimum of 18 years) and the retailer (Hayman Tailor), and is legally binding until further notice.
For information on all other types of agreements, please contact us before completing your purchase. Once an order has been placed, Hayman Tailor will send a confirmation email to the address stated in your customer profile.
It is the customer’s responsibility to provide a working email address and check the order confirmation thoroughly before submitting. It is also important that users contact us immediately with any requests to change or correct details. Once production has started and a custom-made garment has been cut, no further changes can be applied. Information about the status of the order is accessible via the customer’s account at any time. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to the customer. The contract is regarded as concluded when the customer has received the goods.
Delivery can take up to 4 weeks, but nearly 50% of our orders are delivered within 2 weeks. Production is usually finished within a week (5 business days) of an order being placed. Delivery itself may take another week or longer, depending on the capacity of our third-party provider. Delivery is free for orders over AUD$129. Keep an eye out for our emails letting you know about promotions where we offer free delivery. The usual cost of delivery for orders under AUD$129 is AUD$25.
Right of withdrawal
We only allow cancellations within two hours of receipt. Our factory works very efficiently so we ask that you email us immediately if you change your mind and wish to cancel your order. Standard-sized shirts with customised features are still considered customised shirts. If you have problem with a Hayman Tailor customised shirt, our Perfect Fit Program can help. To address any issues with fit, simply follow these steps:
a) Email us photos of yourself wearing the garment. Please stand straight with your arms relaxed and include a message describing your issue.
b) Contact a local tailor to help you adjust your garment.
c) Send us a photo of the receipt from your tailor and we will reimburse up to 25% of the price you paid for your garment (product price only, excluding delivery fee).
For standard-size garments without customisation, exchanges will be processed within 3 business days.
Customers deemed to be abusing our return policy/perfect fit program may be restricted from making additional purchases. Hayman Tailor PTY LTD reserves the right to refuse to do business with any customer for any reason.
Our customised shirts are made to measure and cannot be returned except in cases of a production fault or measurement error. In the case of a production error, please email our customer service team with a photo of the error.
If you believe there’s been a measurement error, please upload a photo where you are holding a measuring tape showing the difference between submitted measurements and production measurements. If your request for return is accepted, you will be notified via email within three business days.
If this is your first time ordering with us, our Perfect Fit program may be helpful.
Processing times for refunds, store credit and exchanges is within 3 business days.