Privacy Policy

Gathering, processing and personal data

When a customer visits our website, they are not required to register any personal data. We do not record any personal information and are not able to connect data directly back to users. Personal data is completely voluntarily registered during the purchasing process, when creating a new account, or when registering for our newsletter. Any data collected during the ordering process will be locked from further usage and deleted after a valid expiration time, as established in tax and trading laws, unless the customer has agreed to further usage of data. When subscribing to our newsletter, a customer’s email address will be stored for distribution, until the customer unsubscribes from these emails.

Personal data forwarding

A customer’s delivery information and personal data may be forwarded to our transport company to deliver goods. Payment data will be forwarded to our provider to process payment, and take place through a highly secure data connection. No personal data will be used or forwarded to any other entity.

Data security

Before being transmitted, credit card information and data is encrypted with SSL v3, SHA-1 with RSA-encryption of 256 Bit, issued by The USERTRUST Network. We are dedicated to protecting our website and other systems with the aid of technical and organisational arrangements against loss, damage, access, change or unauthorised distribution of your data. Personal passwords will be required to access customer accounts, and we ask that users exercise precaution with any login data and ensure the browser window is closed when communication with us has ceased.

Cookies

First and third-party cookies are used to enhance the customer experience and facilitate the purchasing process. ‘Cookies’ are an industry standard way to improve the usage and ability of the Internet. Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are downloaded text files that help the website analyse how users navigate the site. Any information generated by ‘cookies’ about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the US. Google uses this information to evaluate website use, compiling reports on website activity for site operators and providing other services relating to internet usage and website activity. Google may also transfer this information to third parties if required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Users have the ability to disable cookies by selecting the appropriate browser settings, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the method and for the purposes set out above. The website also uses cookies by Stripe (Stripe Inc.) which is an online payment gateway as to enforce security in terms of Authentication, Fraud Protection and Detection in the process of proceeding payments. For more information, please refer to the website https://stripe.com/cookies-policy/legal.

This website also uses collected cookies for the purposes for authentication and account/personal information data, and settings data. Reference at https://automattic.com/privacy/ and https://wordpress.org/about/privacy/cookies/. Product Customizer data are collected and stored in cookie for customised product information.

Facebook Plugins

Facebook social plugins (“plugins”) are utilised by this website and are operated by Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identified by a Facebook logo or the words “social plug-in from Facebook” and “Facebook Social Plugin”, and users can click through to find an overview of Facebook plug-ins.

If a user requests a page of our website that contains a social plug-in, the browser will establish a direct connection to the Facebook servers, and directly transmit any relevant content that is incorporated in the website. Plug-ins are integrated directly to Facebook and the information that corresponds with any accessed pages is stored on the Facebook server in the USA.

If you are logged in to Facebook, the server will recognise your visit to our site and assign it to your Facebook account. If you interact with the plugins, (eg “Like” a message or leave a comment) the corresponding information is also transmitted directly to a Facebook server and stored there. This information will also be posted on Facebook and be visible to your Facebook friends.

Facebook can use this information for purposes of advertising, market research and custom design of the Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, eg to evaluate your use of our website in terms of the appearance of Facebook Ads displayed to you, inform other Facebook users about your activities on our website and to provide other associated service connected with the use of Facebook.

Users can opt out or disable this function by logging out of Facebook before visiting our website. Please see the privacy notices of Facebook for further information about the purpose and scope of data collection and the further processing and use of data by Facebook, and your rights and ways to protect your privacy.

Right of inquiry

Any personal data stored by us can be accessed for free and customers have a right to this information. Users also have the right to request changes, blocking or deletion of this data.

Changes in agreements

Users can unsubscribe from our newsletter at any time by changing their profile settings, contacting our customer service centre or by clicking on the ‘unsubscribe’ link in our newsletter.

Who to contact?

If you would like to further information about data collection, or would like to make changes, block or delete data, please contact our customer service representative.