Our customised shirts are made to measure and cannot be returned except in cases of a production fault or measurement error. In the case of a production error, please email our customer service team with a photo of the error.
If you believe there’s been a measurement error, please upload a photo where you are holding a measuring tape showing the difference between submitted measurements and production measurements. If your request for return is accepted, you will be notified via email within three business days.
If this is your first time ordering with us, our Perfect Fit program may be helpful. See details in here.
Processing times for refunds, store credit and exchanges is within 3 business days.
Standard-sized shirts with customised features are still considered customised shirts. If you have problem with a Hayman Tailor customised shirt, our Perfect Fit Program can help. To address any issues with fit, simply follow these steps:
a) Email us photos of yourself wearing the garment. Please stand straight with your arms relaxed and include a message describing your issue.
b) Contact a local tailor to help you adjust your garment.
c) Send us a photo of the receipt from your tailor and we will reimburse up to 25% of the price you paid for your garment (product price only, excluding delivery fee).
For standard-size garments without customisation, exchanges will be processed within 3 business days.
Customers deemed to be abusing our return policy/perfect fit program may be restricted from making additional purchases. Hayman Tailor PTY LTD reserves the right to refuse to do business with any customer for any reason.
If you don't see your question above, please get in touch with us directly at [email protected]