AUSTRALIA/AUD
Save AUD$ 24 on your first-time shirt order Free Shipping over AUD$ 129

FAQ

Your order will generally be shipped within 7 days (5 business days) of receipt. When you place your order, our system will generate an order number automatically. You’ll receive another email as soon as your order is shipped with a shipping number. You can use this shipping number to track your order.
Hayman Tailor accepts Visa, Mastercard, Amex, Afterpay and PayPal.
As soon as you place your order, we will automatically send you an email containing your invoice. A hard copy invoice will also be included with your order.
Of course – there will be two receipts generated with your transaction. One for you and a gift receipt for the recipient of your gift. With the same order number on both invoices, we will easily be able to trace your order if needed.
Absolutely. Our website uses bank-grade security and data encryption when processing orders.
Hayman Tailor keeps administrative costs down where possible. This allows us to produce high-quality garments at affordable prices. We are also very passionate about supporting those who suffer from social phobia. We are planning to launch a fund from the year 2021 to help people who suffer from social phobia as well as loneliness.
Afterpay allows you to buy now and pay later in four fortnightly instalments.

Delivery is free for orders over AUD$129. Keep an eye out for our emails letting you know about promotions where we offer free delivery. The usual cost of delivery for orders under AUD$129 is AUD$25.

Delivery can take up to 4 weeks, but nearly 50% of our orders are delivered within 2 weeks. Production is usually finished within a week (5 business days) of an order being placed. Delivery itself may take another week or longer, depending on the capacity of our third-party provider.
If you need to make a change to your order, please email [email protected] with details of the change and your order number. Orders go into production quite quickly so it’s important that you let us know as soon as possible.

We only allow cancellations within two hours of receipt. Our factory works very efficiently so we ask that you email us immediately if you change your mind and wish to cancel your order. 


Our customised shirts are made to measure and cannot be returned except in cases of a production fault or measurement error. In the case of a production error, please email our customer service team with a photo of the error.

If you believe there’s been a measurement error, please upload a photo where you are holding a measuring tape showing the difference between submitted measurements and production measurements. If your request for return is accepted, you will be notified via email within three business days.

If this is your first time ordering with us, our Perfect Fit program may be helpful. See details in here.

Processing times for refunds, store credit and exchanges is within 3 business days.

Standard-sized shirts with customised features are still considered customised shirts. If you have problem with a Hayman Tailor customised shirt, our Perfect Fit Program can help. To address any issues with fit, simply follow these steps:

a) Email us photos of yourself wearing the garment. Please stand straight with your arms relaxed and include a message describing your issue.

b) Contact a local tailor to help you adjust your garment.

c) Send us a photo of the receipt from your tailor and we will reimburse up to 25% of the price you paid for your garment (product price only, excluding delivery fee).

For standard-size garments without customisation, exchanges will be processed within 3 business days.

Customers deemed to be abusing our return policy/perfect fit program may be restricted from making additional purchases. Hayman Tailor PTY LTD reserves the right to refuse to do business with any customer for any reason.

After wearing our quality shirts for a year or two, you may want switch up some styles or order some new ones. Please don’t hesitate to use our recycling program. We can donate your used shirt to charity groups and you’ll receive a $10 voucher for your next purchase.

Please create a Hayman account to save your design for future purchases.
Creating an account saves your personal measurements for future purchases and saves you the trouble of typing in the same data each time.
You’ll be the first to find out about new products, fabrics and special offers.

If you don't see your question above, please get in touch with us directly at [email protected]